Frequently Asked Questions
We are very excited that you are interested in our tea! Unfortunately, all of our flavors are limited edition each season and once they sell out we will not be restocking. However, flavors are restocked with their corresponding season! The same Spring flavors are released every Spring, and this is true for every flavor in each season. New flavors are stocked at the beginning of each season (Winter, Spring, Summer, and Autumn) and are available until they sell out.
What is your return policy?
Each of our packages is made with dedication and care. Unless you receive the wrong items or your package is damaged our items are non-refundable. If you receive damaged goods or the wrong order please email firstname.lastname@example.org or use our contact page to get a hold of us! Sarah will be ready to help you out!
When will my order ship?
We ship our orders via USPS Priority Mail and try to get our shipments out within two business days of your order. You should receive an order confirmation email after you complete checkout and a shipping confirmation email after your order ships. If you didn’t get an email, try your spam folder!
Do you ship internationally?
Nothing thrills us more than knowing we are serving a global customer base! We are happy to ship all across the world. We ship internationally via Priority Mail. Please take note that as soon as your package leaves the United States, we no longer have access to tracking information.
I think I submitted the wrong shipping address! How can I change it to the correct address?
Send Sarah an email at email@example.com or use our contact form as soon as possible! We can get that taken care of on our end before your shipment goes out without a problem! If your order has already shipped you may be able to track down the package at your local USPS office. Otherwise, the package may be sent back to our office. We'll send you a replacement order as soon as we receive the original package.
I love the prints available in your shop but would like a different color or size. Can I have my order customized?
Unfortunately, for the time being, we are unable to do custom orders. Our prints involve a lot of intricate work from our wonderful printers and it would take many resources to be able to make custom orders.
How do I contact you?
We love when our customers reach out to us! Sarah is our customer delight manager and would be more than willing to answer questions, take feedback and help you out in any way we can. She can be reached via our contact page, or by sending her an email at firstname.lastname@example.org.